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MOM Licensed

Lic No: 17C8901

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12-Month Guarantee

Free replacement

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10+ Years Experience

Since 2016

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3 Nationalities

Filipino · Indonesian · Myanmar

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Full Paperwork

We handle everything

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Newborn & Infant Care

Helpers Experienced in Newborn & Infant Care

An extra pair of hands in the early months, matched to how your family wants to care for your baby.

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What's Included

Support for the early months

Feeding Support

Helpers experienced with bottle-feeding routines, sterilising equipment, and following the feeding schedule you set with your paediatrician.

Safe Sleep Practices

Helpers who follow the sleep routines and safety practices you establish, and know to flag anything unusual to you right away.

Hygiene & Daily Care

Bathing, diaper changes, and general hygiene care, done consistently and gently.

Working Alongside Parents

Support that fits around your own caregiving, not a replacement for it, but an extra pair of hands so you can rest and recover.

How We Match

What we look for

Prior Infant Experience

We prioritise candidates who have genuinely cared for newborns or infants before, not just general childcare experience.

Calm Under Pressure

Newborn care has unpredictable moments, so we look for helpers who stay calm and communicate clearly when something comes up.

Willingness to Follow Your Routine

Every family does things differently. We favour helpers who are comfortable following your specific instructions rather than their own habits.

Common Questions

Newborn Care FAQ

Do your helpers have real newborn care experience?

Yes, we prioritise candidates who have genuinely cared for newborns or infants before, not just general childcare experience.

Can the helper follow our specific feeding or sleep routine?

That's exactly what we look for: helpers comfortable following your specific instructions rather than their own habits.

What if we need to adjust the routine after a few weeks?

That's normal as your baby grows. We stay reachable after placement to help with any adjustments, and every placement is backed by our 12-month replacement guarantee.

Common Questions

Newborn care helper FAQ

Do I need to hire the helper before my baby arrives?

Ideally, yes, at least 2–4 weeks before your due date for a transfer helper, or 6–8 weeks ahead for an overseas fresh hire. This gives time for paperwork and for the helper to settle in before the baby comes.

What specifically should a newborn care helper be able to do?

Core skills include: safe swaddling and bathing, handling night feeds (formula or expressed breast milk), tracking feed and sleep schedules, recognising signs of discomfort or illness, and keeping the baby's space clean and safe.

We're breastfeeding, can the helper still help at night?

Yes. The helper can handle everything except the feed itself: waking you at the right time, burping, settling, and changing. Many mothers find this night-time support is what makes the biggest difference in recovery.

How do we manage if our helper has no newborn experience but has childcare experience?

Infant care is a specific skill, and toddler experience doesn't fully transfer. We'll be upfront with you about this during shortlisting and either find someone with newborn experience or brief you on what additional on-the-job guidance to give.

What happens if the helper and baby don't bond well in the first few weeks?

Some adjustment is normal; it takes 2–3 weeks for routines to settle. If genuine concerns arise after that period, our 12-month replacement guarantee applies and we'll help you find a better fit.

Related Guides

Helpful reading before you hire

Your helper's first week: how to set the right foundation Full cost breakdown 2026 Childcare and nanny helper Interview questions for helpers All employer guides

Let's find the right infant care helper for your family

Speak with Norma about your baby's routine and what kind of support you're looking for.