Childcare & Nanny Helper

The right helper for your child isn't just about experience. It's about temperament, attentiveness, and fit with how your family works. We shortlist based on your child's age and your household's specific routine.

Tell us about your child Newborn Care specifically →

Age-specific matching

Different ages need different things

We ask about your child's age upfront because it changes what we look for in a candidate entirely.

Newborn (0–6 months)

Night feeds, swaddling, bathing, tracking sleep and feed schedules

See our Newborn Care service

Infant (6–18 months)

Solid food introduction, developmental play, safe sleep, motor skill support

Toddler (18 months–4 years)

Active supervision, structured play, toilet training, simple cooking

School-age (5–12 years)

School pickup, homework supervision, meal prep, after-school activities

What to look for

Qualities that matter more than experience

Years of childcare experience helps, but temperament is what makes a helper safe and trustworthy with your child daily.

✓Warm and gentle, not easily frustrated by crying or tantrums
✓Attentive and alert, notices changes in mood, appetite, or behaviour
✓Experienced with the child's age group specifically
✓Comfortable with feeding, bathing, and nappy changes
✓Follows the parent's routine and rules, not their own approach
✓Will update parents proactively during the day

More about childcare helpers

Newborn & Infant Care →Interview questions for helpers →What makes a good match →All employer guides →

Common Questions

Childcare helper FAQ

Should I hire a helper with childcare experience or a nanny specifically?

For most families, a live-in helper with strong childcare experience is practical and cost-effective. A dedicated nanny is rare and expensive. We focus on finding helpers whose temperament and prior experience match your child's age and your household's schedule.

My child is very attached. How do we handle the transition?

We recommend having the helper start before any caregiving handover, so the child can observe their parent interacting warmly with the helper first. A gradual handover over 1–2 weeks is usually smoother than a sudden switch.

Can the helper pick up and drop off my child from school?

Yes, most helpers are comfortable with school runs. We confirm this during shortlisting, and if your school requires a specific process or pass, we'll brief the helper in advance.

What if the helper and my child don't bond?

Some children take 2–4 weeks to adjust to a new caregiver, and this is normal. If there are still genuine concerns after that, our 12-month replacement guarantee applies.

Is a helper with infant experience different from one with toddler experience?

Yes, significantly. Newborn and infant care involves specific skills like safe sleep, feeding schedules, and recognising developmental cues. Toddler experience doesn't fully prepare someone for an infant. We match by age group, not just 'childcare experience'.

Tell us about your family

We'll ask a few questions about your child and shortlist helpers who are actually suited for the role.

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